What reports can I download from my REALConnect account?
There are two types of reports you can export from REALConnect - reports related to the Avive Connect AED(s) and the Users in your account. These are referred to as AED Summary Reports and User Summary Reports, respectively.
AED Summary Reports:
To download a report with details regarding the Avive Connect AEDs in your fleet, navigate to the AED List Page in REALConnect by clicking the “AEDs” tab on the left.
On this page, clicking the "Generate Report" button will send a CSV file to your email, which contains the following information for your devices:
AED Name
Health State (Healthy, Unhealthy, At Risk, or Unknown)
Labels (AED labels only)
Primary Contact
Primary Contact Email
Assigned Location
AED Serial Number
AED Software Version
Connectivity Software Version
Connection Type (Cellular vs. Wi-Fi)
Power Mode (Low vs. High)
Nearby Emergency Alerts (Enabled or Disabled)
Pad Expiration Date
Active Health Issues
User Summary Reports:
To download a report that includes details of the Users in your REALConnect Organization, navigate to the User List Page in REALConnect by clicking the “Users” tab on the left.
On this page, clicking the "Generate Report" button will send a CSV file to your email, which contains the following health status information for each of your users:
User Name
User Role (Administrator, Manager, Responder)
User Status (Active vs. Inactive)
User Email
User Phone
If you have trouble generating reports from REALConnect, first make sure that the email address in your Profile page is correct, and that the email is not going to spam. If you are still having problems receiving the CSV reports, please contact Customer Support at support@avive.life or give us a call at (800) 489-4428.